1. PREAMBLE
The idswissbotanicals.com site was developed and is operated by Babylon Groupe Europe SAS. 75 avenue Gabriel Péri, 38400, Saint Martin d’Heres, France. Furthermore, the following general conditions of sale apply exclusively in their version valid at the time of placing the order (hereinafter “CGV”). We do not recognize deviating conditions from you. You have the possibility to save or print these general conditions, it being specified that both the saving and the printing of this document are your sole responsibility.
We reserve the right to supplement, modify or cancel the General Terms and Conditions at any time.
Any disputes will be handled in France.
2. GENERAL CONDITIONS OF USE
The terms and conditions set forth herein constitute the basis for the use of the idswissbotanicals.com website and the purchase of products or services from said website. By purchasing products from the Avengarde online store, you confirm that you have read and accept our terms and conditions.
3. LEGAL CONDITIONS
Babylon Groupe Europe SAS is legally authorized to market the products offered on idswissbotanicals.com. The products we offer are legal in France and the European Union and are not subject to the law on narcotics.
However, it is impossible for us to be certain of the exact legal status of our products in other countries due to the constant evolution of legislation in the sector. We cannot therefore provide information on this subject, nor guarantee the legality of our products outside France. You therefore accept the responsibility of informing yourself, before ordering, of the legal status of each of the products you wish to order as well as the legality of importing these products into your country.
By placing an order on the idswissbotanicals.com website, you confirm that you are over 18 years old. Access to our site is reserved for adults. If we learn that a minor has placed an order, we will immediately cancel the order without notice and the account will be terminated.
All the information that we communicate, particularly but not only on idswissbotanicals.com, social networks, the newsletter or blogs are in no way solicitations to consume and/or purchase.
We cannot guarantee that all information on idswissbotanicals.com is always up to date or complete.
4. OFFER AND CONCLUSION OF THE CONTRACT
By clicking on the “Confirm Payment” button, you place an order for the items in your shopping cart. We will confirm receipt of your order by email immediately after clicking the “Confirm Payment” button. A contract is concluded with receipt of the order confirmation. The contract is concluded under the conditions (price, quantity, shipping costs, deposit and return costs, voucher, gift voucher) valid in the corresponding offer.
We do not require a minimum order amount.
5. RAW MATERIALS, RAW EXTRACTS AND PRODUCTS OF BABYLON GROUPE EUROPE SAS
You assume full responsibility for personal injury, damages, punitive actions, loss of profit or income, loss of use of any product or equipment, and any loss of property that may result from the acquisition , the use or misuse of a Babylon Groupe Europe SAS product. Babylon Groupe Europe SAS, its owners, agents and employees cannot be held responsible for the actions of the customer.
5.1 RAW MATERIALS AND RAW EXTRACTS OF BABYLON GROUPE EUROPE SAS
Babylon Groupe Europe SAS specializes in the production and marketing of raw materials and crude extracts, which are suitable for the production of various natural products, based on tobacco substitutes, food supplement preparations, cosmetics and health products. health. be. Raw materials and extracts are generally not suitable for ingestion and Babylon Groupe Europe SAS explicitly discourages such projects. We also advise against unauthorized use or misuse of our raw materials and raw extracts, any illegal use and any use of our extracts and raw materials is at your own risk.
5.2 LIMITATIONS ON THE APPLICATION OF OUR PRODUCTS, RAW MATERIALS AND RAW EXTRACTS
Our products and extracts, as well as our raw materials, are not medicines and/or have no medical value as such.
They should not be used as a substitute for medicines. We also do not advise anyone to discontinue their medical treatment in favor of CBD, or to act contrary to medical recommendation.
6. DELIVERY CONDITIONS
The items offered are always in stock. We ship within 24 hours of receiving payment, except weekends and French holidays. If an item is not available at short notice, we will contact you and you will be informed of the status of your order. The shipping process will not begin until payment is received, so the delivery time is only valid from that moment.
7. PRICE
The statutory value added tax is already included in the stated sales price, while the final price of an order plus shipping costs will be charged.
8. SHIPPING COSTS
Shipping costs are calculated based on the weight and destination of the shipment in question.
9. PAYMENT METHODS
Payment can be made by bank transfer or credit card.
10. WARRANTY
You undertake to check the goods upon receipt of the shipment and to report any apparent defects immediately, no later than 48 hours, to the following address: contact@idswissbotanicals.com.
11. REPLACEMENT/REFUND POLICY
Our returns/replacement policy can be viewed here and forms part of these terms and conditions.
11.1 BREAKAGE
Transport damage must be reported no later than 48 hours after receipt of the goods, after which time the request for free replacement will expire.
11.2 NON-RECEPTION
In the event of non-receipt of the goods, we will send you a replacement product provided that you have explicitly informed us of this in writing. You have one month to report non-receipt of your order.
11.3 REFUND
To be eligible for a refund, we must have received the returned product within 30 calendar days of your purchase. The product must be in the same condition in which you received it. If the returned product is received after 30 calendar days, you will not be eligible for a refund.
After receiving your item, our team will review it and process it for a refund. The money will be refunded to the original payment method you used when purchasing, unless requested otherwise.
12. FORCE MAJEURE
We will not have failed in our contractual obligations to the extent that performance is hampered, delayed or prevented by an act of God or force majeure. Any irresistible fact or circumstance, external to Babylon Groupe Europe SAS, unpredictable, inevitable, independent of our will and which cannot be controlled by the latter, despite all reasonable efforts, will be considered as a fortuitous event or force majeure.
In the event of force majeure, we will inform you within 5 days of the date on which we become aware of it. The two parties will then come together, within 10 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions of the agreement.
13. DATA PROTECTION
Discretion in order processing and customer service are top priorities for us. Babylon Groupe Europe SAS guarantees that the collection, processing and use of personal data complies with the provisions of French data protection law and legal standards.
14. APPLICABLE LAW
These general conditions and the contracts which are concluded on the basis of these general conditions are subject to French law. The legal venue is in Lausanne. We reserve the right to take action before the competent court of your domicile or your registered office if you are a company.
In the event of a dispute, you must first contact Babylon Groupe Europe SAS to find an amicable solution.
In the event that certain provisions of these general conditions of contract are totally or partially invalid, the validity of the other provisions will not be affected. Totally or partially invalid provisions would be replaced by provisions whose content is as close as possible to the provision that has become invalid.
15. ORIGINAL TEXT
The general conditions are written in French. In the event of a contradiction, the French version prevails.
If you have any questions or comments, please do not hesitate to contact us.
Email: contact@idswissbotanicals.com
Tel: +41 21 588 1717
(MONDAY TO FRIDAY: 9 A.M. TO 6 P.M.).